🚀 Customer success – for Duodeal App (H/F)

Location: Mauritius, Tamarin Type: Full-Time Languages: Fluent in French & English About Duodeal: Reimagining the Sale At Duodeal, we believe the traditional static PDF quote is a thing of the past. Launched in January 2026 after six months of intensive R&D with OPEN ACCESS Team, we are reinventing the quotation experience. Our platform transforms boring quotes into Interactive Sales Pages—dynamic, collaborative digital spaces where sales teams and clients can interact, align, and finalize deals in real-time. We are on a mission to turn every transaction into a seamless, modern partnership where both sides win. The Mission: Be Our First, Build the Future After 6 months of intense R&D, Duodeal officially launched in January. We are growing fast, and we need more than just a manager; we are looking for our first Customer Success manager. As our very first Customer Success Manager for Duodeal product, you will be the bridge between our brand-new software and our early adopters. You won’t just follow a playbook—you will write it. As the company scales, you will have the unique opportunity to recruit, mentor, and lead the CS team. What You’ll Do Onboard & Delight: Guide our first users through the Duodeal experience, ensuring they see value from day one. Create the Playbook: Build the processes, tools, and communication standards for the future CS department. Voice of the Customer: Work closely with Maxence (Paris), Aymeric (Mauritius), and the product team to turn user feedback into new features. Drive Growth: Identify expansion opportunities and ensure high retention through proactive relationship management. Bug reporting: you will act as the bridge between our users and the tech team, responsible for reporting bugs and ensuring every fix is thoroughly tested and resolved. Scale the Team: As we grow, you will lead the recruitment and onboarding of new CS teammates Who You Are 🌍 You are fluent in French and English (both written and spoken). You can switch effortlessly between a call in French and a global sync in English. The "Day One" Enthusiast: You aren't afraid of a blank page. You love the chaos of a startup and the challenge of building things from scratch. Solution-Driven: You don’t just report problems; you bring three potential solutions to the table. Bold & Ambitious: You aim high, learn fast, and are ready to step outside your comfort zone. Direct Communicator: You value transparency and provide constructive feedback to help the team move faster. The Duodeal Culture At Duodeal, culture is our heartbeat. We aren’t just building software; we’re building a space where sales and customers succeed together. Integrity & Ownership: We act honestly and take full responsibility for our scope. Office-First Collaboration: We believe in the power of shared spaces. We work together at least 3 days a week to celebrate wins and tackle challenges in real-time. High Speed, Low Bureaucracy: We value quick decision-making and excellence. Speed beats bureaucracy every time. Work-Life Harmony: We work hard, but we prioritize sport, personal well-being, and family. Ambition and joy go hand in hand here. We believe in the power of shared adventures to strengthen our bond: whether it’s sunset boat trips, wakeboard, mountain hikes, team sports, or legendary after-works, we make sure to celebrate our wins and enjoy the journey together. Continuous Growth: With quarterly 360° reviews and a dedicated buddy system, your professional evolution is a priority. Why Join Us? Entrepreneurial Impact: You are hire #1 in CS. Your influence on the product and company direction will be massive. Global Connection: Join a team bridged between Paris and Mauritius, with annual visits, weekly syncs, and global team trips. Leadership Track: Move from "doing" to "leading" as you build your own team within the first 12-18 months. On-site role in Tamarin (great co-working atmosphere) Ready to help Duodeal redefine customer success? Let’s build something bold together.

Your Profile Strong communication skills in French and English (spoken & written). Proficient with Make (Integromat) or similar tools (Zapier, n8n, etc.). Experience in a SaaS, startup, or tech environment. Problem-solver with a customer-first mindset. Curious, autonomous, and eager to optimize processes through automation. Bonus: previous experience in Customer Success / Product / Operations. Bonus : Understanding of API basics (authentication, data flows, endpoints).

Présentation Générale OpenAccess est une agence de développement informatique et web française, spécialisée dans la création de solutions numériques sur mesure. Forte de plus de 16 ans d’expérience, elle se positionne comme un partenaire technologique pour les entreprises souhaitant automatiser leurs processus, améliorer leur productivité ou lancer des produits innovants. L'agence est située au 111 avenue Victor Hugo, 75116 Paris. Expertises et Services La société intervient sur l'ensemble du cycle de vie d'un projet informatique, avec un accent particulier sur les technologies modernes et l'intelligence artificielle : Développement d'Applications Web & Logiciels : Conception de plateformes métiers, de logiciels SaaS et d'applications complexes répondant à des besoins spécifiques (ex: gestion d'inventaire, outils de logistique, etc.). Solutions Micro-services : Expertise dans l'architecture micro-services pour créer des systèmes évolutifs et robustes. Intelligence Artificielle (IA) : Développement d'agents IA sur mesure pour automatiser des tâches ou améliorer l'interaction client. Applications Mobiles : Création d'applications performantes pour smartphones et tablettes.