Application support analyst (H/F)

Responsibilities Production monitoring · Monitor the global IT platform and execute the associated action when alerts are raised · Process (analyze, solve, document) incidents · Coordinate incidents resolution with Singapore and Paris teams when necessary (for instance with infrastructure teams or on-duty people) · Maintain monitoring systems and continuously share ideas to improve its effectiveness · Actively participate in the writing or enhancement of operational procedures (in link with the monitoring alerts) · Engage in FTS (Follow-the-Sun) model with Europe, including information sharing and tasks handover · Follow up on the evolution of the IT platform (release) and adapt monitoring tools and procedures Support to users · Process local user support requests (configurations, assistance) · Collect regularly user feed-backs on system Run Quality and share it with development teams Transversal · Enrich the backlog of problems (source of recurring incidents), including description, impact/recurrence/priority · Self-organize continuous learning on the IS systems and landscape · Share improvement ideas with Business Analyst

· University degree in IT Engineering or Finance · Experience and knowledge about Support Trading and/or accounting management processes · Derivatives Commodities is a plus Behavioral and social skills · Interactive behavior : Active Listening and communication skills · Problem solving : Issues perception, analyzing, practical thinking, creativity, innovation · Personal effectiveness : Facilitation skills, pragmatism and pro-activity, resilience to stress, taking initiative, learning ability Technical and functional skills · Understanding of financial trading environment · First experience in live monitoring and application support of large IT systems · Good technical knowledge on Windows environment · SQL skill · Finance/Accounting skills · Good Scripting skills Desirable Technical skills · Basic development knowledge (C# is a plus) and ability to investigate issues by debugging code · Knowledge of NoSQL database system (such as MongoDB, Cassandra)

Astek est un acteur mondial de l’ingénierie et du conseil en technologies. Fort de son expertise dans de nombreux secteurs industriels et tertiaires, Astek accompagne ses clients internationaux dans le déploiement intelligent de leurs produits et de leurs services, et dans la mise en œuvre de leur transformation digitale. Depuis sa création, le Groupe a fondé son développement sur une forte culture d’entrepreneuriat et d’innovation, et sur l’accompagnement et la montée en compétence de ses 10.000 collaborateurs qui s’engagent chaque jour à promouvoir la complémentarité entre les technologies numériques et l’ingénierie des systèmes complexes.