Relationship Management Assistant (H/F)

THE TEAM AND MISSIONS: Part of the Commercial Department, the Relationship Management / Client Coverage Team has the central responsibility to all existing client relationships. The client types are investment companies/KVGs, investors such as insurances, pension funds and foundations, and asset managers. In our team we manage and improve the service quality through an active quality management (e.g. service review meetings, customer satisfaction surveys). When it comes to client complaints and escalations we are the ones to interact with the clients and to coordinate with internal departments. We are also responsible for an up-to-date client documentation incl. KYC & due diligences. Together with our colleagues from Business Development Management we support the strategic development of the client relationship and develop incremental business (cross-selling, up-selling) with our clients. In this context, your main missions will be: - Co-operation and support and internal coordination with the various departments e.g. in the preparation of contractual agreements with customers, preparation of service reviews; - Support and co-working with the client service team in the day to day business; - Prepare client mailings and client presentation; - Provide support in the creation of a knowledge database; - Prepare client and market participant analysis; - Work together with marketing on new marketing client engagement activities; - Preparing and following up on customer visits, presentations and team reporting’s incl. Management KPIs; - Contribute in client projects with a regulatory background (e.g. KYC, CRS, MiFID II). BENEFITS: CACEIS Bank Germany Branch offers to its VIEs the following benefits: - Paid German courses - Home office allowance - Reduction on the Deutschland ticket - Access to a lot of gym clubs with reduced prices (EGYM Well Pass) - 6 weeks of vacation per year - Flexible working hours - International work environment

Minimum Education Level Master's Degree (Bac +5 / M2) or higher Education / Specialization Business, Finance, Business Administration, Economics. A specialization in Finance or Business Analyst would be appreciated. Minimum Experience Level 0 - 2 years Experience - A first experience in Project Management and/or Process Management is an advantage. - A first experience with clients relationship management would be also a plus. Hard Skills: - Understanding of the financial industry acquired thanks to a first working experience in the sector (internship, apprenticeship or first job) Soft Skills: - Excellent verbal and written expression – service orientated - High degree of independence and engagement - Team-oriented, secure and convincing manner - Goal oriented and commitment to structured work methodology - Flexibility and self-organized in dealing with new tasks - High quality awareness, analytical IT Tools Profound knowledge in Word, Excel and Power Point Languages - English: fluent - German: intermediate