Operations Systems Optimization Intern (H/F)

We are seeking a highly motivated intern to join our U.S. operations team for an 18-month assignment. This role will play a critical part in strengthening our understanding and utilization of Optibus, our transportation planning and scheduling platform, while also analyzing and improving the integration and processes connected to UKG, our payroll and workforce management provider. The intern will work cross-functionally with Operations, HR/Payroll, and Technology teams to identify opportunities, streamline workflows, document best practices, and ensure we are leveraging both systems to their fullest operational potential. Key Responsibilities 1. Optibus Utilization & Optimization  Deeply analyze current Optibus usage and operational workflows.  Identify underutilized features or modules and make recommendations for improvement.  Build dashboards, reports, and process maps to highlight opportunities for enhanced planning efficiency.  Partner with operational stakeholders to understand scheduling needs and translate them into system workflows.  Develop standardized best practices and training materials for internal users. 2. System Integration: Optibus ↔ UKG  Document the current integration points, data flow, and dependencies between Optibus and UKG.  Analyze how scheduling decisions in Optibus impact payroll accuracy, compliance, and labor management within UKG.  Collaborate with HR/Payroll teams to identify pain points, inaccuracies, or inefficiencies caused by system interoperability.  Propose solutions, automation opportunities, or configuration enhancements.  Support testing and validation of system updates or integration improvements. 3. Process & Data Analysis  Conduct data audits across both platforms to ensure accuracy and alignment.  Perform root-cause analysis for scheduling or payroll discrepancies tied to system behavior.  Work closely with cross-functional teams to document business requirements for future enhancements. 4. Change Management & Training Support  Create user-friendly documentation, SOPs, and process maps.  Assist in designing and delivering training sessions or workshops for system users.  Help support adoption of new features or optimized workflows.

EXPERIENCE REQUIRED • Interest in operations research, industrial engineering, system optimization, or workforce planning. • Familiarity with scheduling, planning software, or workforce management tools is a plus. • Proficiency in data analysis tools (Excel, Python, or BI tools) is a plus. TECHNICAL SKILLS • Strong analytical and problem solving skills. • Ability to translate complex technical concepts into clear, actionable insights. • Proficiency in data analysis tools (Excel, Python, or BI tools) is a plus. • Familiarity with scheduling, planning software, or workforce management tools is a plus. LANGUAGES • Fluent English mandatory (working language) • French fluent PERSONAL ATTRIBUTES • Strong communication skills and comfort working with cross functional teams (from executive teams to frontline teams). • Strong analytical and structured mindset • Curious, proactive and willing to learn • Ability to work in a multicultural and international environment • Good communication and teamwork skills