Junior IT Support (H/F)

This role is part of a European service platform delivering operational and support services within the insurance domain. The team operates in a multicultural and dynamic environment, focused on efficiency, reliability, and high-quality service delivery. Responsibilities Ensure the processing of incoming requests (calls, emails, etc.) from internal and external stakeholders, in compliance with quality standards, procedures, and security requirements. Maintain high levels of customer satisfaction by ensuring a strong and professional customer relationship, including identifying and escalating dissatisfaction. Ensure strict compliance with data confidentiality and professional secrecy standards. Contribute to continuous improvement initiatives by: Sharing knowledge and promoting best practices. Reporting issues, anomalies, and incidents. Proactively suggesting process and organizational improvements. Supporting the update of procedures and operational guidelines. Main Functions Handle customer complaints, inquiries, and issue resolution effectively. Manage communication channels (e.g., calls, emails) efficiently. Collaborate within teams while demonstrating adaptability and a results-oriented mindset. Apply customer service best practices with rigor and resilience. Use decision-making and management tools effectively. Work confidently with standard IT and support tools. Required Skills Minimum of 3 years of experience as a Technical Support Advisor (or similar role). Strong knowledge of data-related processes and business contexts (mandatory). Experience working in Agile environments. Strong analytical and organizational skills. Ability to translate business needs into IT requirements. Proactive, pragmatic, curious, and autonomous mindset. Hybrid Work-2/3x in the office in Porto

We are looking for a junior support

act digital is a global digital transformation consulting group. We have more than 5.000 employees worldwide, with offices in Brazil, the United States, Canada, France, Portugal, Germany, Poland, Spain, Belgium, Luxembourg, Morocco and Serbia. We support the world's largest groups across the entire digital product development lifecycle: from digital design to growth and scaling strategies, through software engineering, architecture definition, data engineering and data science solutions. We focus on accelerating the digital transformation of global leaders in their industry. Our group has experienced annual growth of more than 30% for 10 years.