E-Commerce Technical Specialist (H/F)

The E-Commerce Technical Specialist provides first-line technical support and expertise for our global e‑commerce ecosystem, while driving technical integration follow-up and ensuring site performance. What you'll do: 1) Technical Support - Provide first level of technical support to markets for the ecommerce ecosystem - Coordinate and collaborate with internal and external resources via ticketing system - Provide outstanding, rapid-response technical support - Escalate unresolved issues if required, while maintaining ownership of issues through resolution - Monitor and maintain portfolio of domestic and international ecommerce sites - Maintenance and Management of internal support tools, systems, and related roadmaps 2) Technical Referent - Escalate functional and technical questions if required, while maintaining ownership on providing subject matter expertise for functional and technical aspects of the ecommerce ecosystem - Communicate and coordinate with management team, development vendor and business area experts globally to improve product functionality, resolve issues, and improve consumer satisfaction - Monitor, maintain and improve site performance for customers visiting the ecommerce sites across the globe - Assist in testing updates to existing web applications and perform integration testing for new integrations 3) Technical Project - Make the project follow-up of the Technical Integration - Participate in the design of Technical Integration related to the E-commerce platform - Review and challenge Technical Integration approaches from the contractor, with regards to the Integration best practices

You are : - Able to work in a fast-paced environment, including prioritizing and multi-tasking while paying close attention to detail. - Demonstrating strong technical acumen for troubleshooting and problem solving - Able to quickly assess issues and react to changing circumstances and new information. - Able to communicate effectively to IT management as well as business area experts with skills such as empathetic and active listening, and clearly and patiently articulate solutions. - Able to work self-sufficiently and drive brand success You have: - Computer Science MS Degree or equivalent - A first experience working and coordinating directly with E-commerce & CRM business. - A first experience in operational support in a Content Management System is a plus - Knowledge of Salesforce Commerce Cloud or any other e-commerce platform is a plus - Knowledge of HTML, CSS, JavaScript, Systems integration – WebService (REST, SOAP), Batch, EDI, sFTP is a plus