Customer Operations Specialist (H/F)

This role focuses on managing the complete Order-to-Cash process, ensuring customer orders are accurately processed from receipt through delivery and invoicing. It serves as the primary point of contact for customers regarding order status, deliveries, invoicing, returns, and claims. The position requires close collaboration with supply chain, logistics, sales, finance, marketing, and planning teams to ensure smooth operations and high service levels. It involves resolving delivery challenges, stock shortages, and customer issues while maintaining strong customer relationships. The role also contributes to continuous improvement initiatives aimed at enhancing customer service performance and operational efficiency. Manage customer orders throughout the entire Order-to-Cash cycle, from order entry to invoicing. Monitor and communicate order, delivery, and invoice status to customers and internal stakeholders. Resolve delivery issues, stock shortages, returns, refusals, and customer claims in a timely manner. Coordinate with logistics providers and internal teams to validate and release blocked orders. Support customer service excellence and participate in process improvement and operational optimization projects.

Master's degree in Business Administration, Logistics, Supply Chain Management, or a related field. Fluency in English and French; Dutch proficiency is considered an advantage. Strong proficiency in Microsoft Excel and the Microsoft Office suite. Excellent analytical, organizational, problem-solving, and customer service skills. Experience with SAP, Order-to-Cash processes, supply chain operations, or FMCG environments is beneficial.

TMC is an international high-tech consultancy company that brings expertise to its clients in order to support them with the realization of their technological challenges. As such, the company is operating as an expert center at the disposition of its clients and we help them to be more competitive in an ever more global and faster changing technological world. At TMC we believe that people are the driving force behind technological innovation. That is why we want to create the best possible conditions for tech talents to thrive in.