CUSTOMER SUCCESS & DYNAMIC PRICING EXECUTIVE (H/F)

Your responsibilities will be:
- Lead the application set-up for new customers
- Maximize your customers’ performance
- Increase usage & solution adoption
- Educate & Learn from your customers
- Support our Growth
- Support Product improvements

Your tasks:
- Onboarding management: From the contract signature to the launch of the price optimization, you are the sole responsible for onboarding our customers (data collection, technical and business configuration)
- Project coordination: To perform state-of-the-art onboarding, you will benefit from the expertise of our different teams (development, data science, product management, etc.). Your role will be to coordinate their activity with two objectives: to reach the highest customer satisfaction while optimizing internal efficiency
- User training: Your responsibility is to bring users to an autonomy level, so they can benefit from the full capabilities of our solutions. You are comfortable recording customized videos, animating webinars and training sessions, or redacting support material
- Usage optimization: You are the main point of contact: you support customers not only by answering their questions but also by going the extra mile and offering optimization advice to ensure they get the best out of our solution
- Product enhancement: As the interface between customers and Data Science/product development, you help us develop even more targeted solutions for our customers

You are passionate about solving complex problems and care deeply about your customers' needs. As a dynamic project manager, you know how to manage various stakeholders and changing contexts.

Even though you are not a data scientist or a developer, you thrive in a data and technological-oriented context, with a decent knowledge of the e-commerce world. You’ve made it so far, so you are curious and love challenges. That’s perfect because that is exactly what we are looking for!

A first professional experience in Account Management, consulting, complex project management, or e-commerce (category or product management)
Knowledge of pricing strategies is a plus
Structured working method and a hands-on mindset
Very good interpersonal skills (you love pedagogy and are capable of vulgarizing concepts)
Capability to evolve in a complex environment and to process data
Excellent command of Excel (Vlook-up and pivot tables have no secrets for you)
French at native-speaker level (C2) and proficient in English (C1)
Professional capacity (B2+) in another European language (Spanish, German, Norwegian, etc.) is a plus
You are strongly willing to learn new skills and increase your business acumen.

PricingHUB édite une solution de pricing dynamique en mode Saas qui aide les retailer à optimiser leur prix et leur marge. Nous calculons tous les jours des recommandations de prix nécessaires à l’atteinte d’un objectif business et en respectant les contraintes. Nous utilisons une méthodologie d'expérimentation (AB Testing) pour calculer l'élasticité de prix et l’utilisons pour calculer nos recommandations d’ajustement de prix. Nous calculons plus de 100 000 recommandations de prix par jour.