IT Operations & AI Enablement Specialist (H/F)

Role summary: We are looking for an IT Operations & AI Enablement Specialist to support the daily technology operations of our consulting firm. You will ensure that our consultants and internal teams have reliable, secure and efficient access to hardware, network, business applications and collaboration tools. In addition, you will support the responsible adoption of AI-enabled workplace solutions, helping employees use approved AI tools safely and effectively while contributing to governance, documentation and continuous improvement. Key responsibilities: • Provide first- and second-line IT support to employees, remotely and on-site. • Configure, deploy and maintain laptops, mobile devices, printers, meeting-room equipment and workplace technologies. • Manage IT asset lifecycle, including inventory, repairs, onboarding and offboarding. • Support Wi-Fi, VPN, LAN, printers, meeting-room systems and connectivity issues. • Administer user accounts, permissions and access rights across Microsoft 365 and business applications. • Support key internal applications, including collaboration, HR, finance, CRM, project and time-tracking tools. • Ensure cybersecurity hygiene through patching, endpoint protection, access control and user awareness. • Support the adoption and responsible use of AI productivity tools, including Microsoft 365 Copilot or equivalent solutions. • Help users understand how to use AI tools safely and effectively in their daily work. • Contribute to AI-related documentation, FAQs, training material and internal good practices. • Identify repetitive IT or administrative tasks that could be improved through automation or AI-assisted workflows. • Maintain IT and AI-support documentation, troubleshooting guides and asset registers. • Coordinate with external IT providers, software vendors and hardware suppliers. • Contribute to IT improvement projects, system upgrades, AI adoption initiatives and digital workplace transformation.

Required profile: • 2–5 years of experience in IT support, IT operations, systems administration, workplace technology or digital workplace support. • Good knowledge of Microsoft 365, Windows devices, networking basics and business application support. • Experience with user access management, ticketing systems and asset management. • Strong interest in AI productivity tools, automation and digital transformation. • Good understanding of data confidentiality, cybersecurity and responsible technology usage. • Ability to explain technical and AI-related topics clearly to non-technical users. • Structured, reliable, service-oriented and able to manage priorities in a fast-paced consulting environment. • Fluency in English; French and/or Dutch are strong assets for a Belgian consulting environment. Nice to have: • Experience with Microsoft 365 Copilot, Power Platform, Copilot Studio or similar AI-enabled workplace tools. • Microsoft 365, Azure, AI Fundamentals, ITIL, CompTIA or cybersecurity certification. • Experience in a consulting, professional services or multi-country environment. • Experience supporting hybrid work, Teams rooms, endpoint management or digital workplace projects.