PLM Support Engineer - 3DEXPERIENCE (H/F)

Choosing Capgemini Engineering At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same. Your role As a PLM Support Engineer, you will provide Level 2 support for complex Product Lifecycle Management (PLM) environments based on the 3DEXPERIENCE platform. You will play a key role in ensuring the stability, performance, and continuous improvement of business-critical engineering applications. Working closely with users, support teams, and engineering specialists, you will troubleshoot functional and technical issues, support operational activities, and contribute to service excellence across the PLM landscape. In this role, you will: - Provide Level 2 support for 3DEXPERIENCE applications, including incident investigation, diagnosis, resolution, and escalation when required - Verify user-reported issues, reproduce defects, validate technical behaviours, and coordinate with Level 3 support teams - Manage incidents and service requests using enterprise ticketing tools while ensuring proper prioritization and follow-up - Collaborate with users, infrastructure teams, and engineering experts to ensure operational continuity and user satisfaction - Maintain knowledge articles, troubleshooting guides, and operational documentation in Jira and Confluence - Monitor PLM-related IT environments, contribute to system stability, and support basic 3DEXPERIENCE administration activities - Apply engineering process knowledge and support aerospace PLM workflows within a structured operational framework Location: Madrid or Seville

Your profile You are analytical, service-oriented, and passionate about solving complex technical and functional issues. You enjoy working with users, understanding business processes, and contributing to the reliability of critical engineering systems. You bring: - Experience in application support, incident management, or technical helpdesk activities - Knowledge of PLM environments, ideally 3DEXPERIENCE - Experience troubleshooting functional and technical issues across enterprise applications - Familiarity with ticketing and service management tools such as ServiceNow, Remedy, Jira, or similar platforms - Understanding of ITIL principles and operational support best practices - Strong communication, documentation, and stakeholder management skills - Professional proficiency in English Nice to have - Exposure to aerospace engineering processes and PLM workflows - Basic knowledge of 3DEXPERIENCE administration activities - Experience using Confluence and Jira in Agile environments - Knowledge of operating systems and scripting for troubleshooting and user management activities - Familiarity with EN9100 standards or aerospace industry quality processes What you'll love about working here - Work on strategic PLM and digital engineering initiatives for global industrial leaders - Develop expertise in 3DEXPERIENCE and end-to-end engineering processes - Join multidisciplinary teams combining engineering, technology, and business expertise - Access world-class learning platforms, professional communities, and career development opportunities - Contribute to projects that help shape the future of digital engineering and manufacturing

Capgemini est un leader mondial, responsable et multiculturel, regroupant près de 350 000 personnes dans plus de 50 pays. Fort de 55 ans d’expérience, nous sommes un partenaire stratégique des entreprises pour la transformation de leurs activités en tirant profit de toute la puissance de la technologie et des innovations dans les domaines en perpétuelle évolution tels que le cloud, la data, l’Intelligence Artificielle, la connectivité, les logiciels, l’ingénierie digitale ou les plateformes. Choisir Capgemini, c'est choisir une entreprise où vous serez en mesure de façonner votre carrière selon vos aspirations. Vous serez soutenu et accompagné au sein d'une communauté collaborative composée de collègues du monde entier où vous pourrez réinventer votre futur. Rejoignez-nous pour redéfinir les limites de ce qui est possible, contribuez à libérer la valeur de la technologie pour les plus grandes organisations et participez à la construction d’un monde plus durable et inclusif. Get The Future You Want | www.capgemini.com/fr