Customer Service Support Analyst (H/F)

Join Drivalia Ireland for an exciting international experience in Dublin and contribute to delivering an outstanding customer journey within one of Europe's leading mobility providers. As a Customer Experience & Operations Support VIE, you will play a key role in ensuring customer satisfaction and supporting day-to-day operational activities. Acting as a bridge between customers, internal teams, and external suppliers, you will help optimize processes, resolve customer queries, and contribute to service excellence initiatives. This position offers a unique opportunity to gain exposure to customer experience management, operational coordination, performance monitoring, and continuous improvement within a fast-paced international environment. Key Responsibilities : Serve as the first point of contact for customers via phone and email. Ensure timely and professional handling of customer inquiries and requests. Coordinate with internal departments to resolve issues efficiently. Maintain accurate customer and fleet-related information within internal systems. Support the monitoring and reporting of key performance indicators (KPIs) related to customer service and operational performance. Collaborate with external suppliers and partners to ensure high service standards. Assist in the preparation of operational reports and business analyses. Contribute to process improvement initiatives aimed at enhancing customer satisfaction and operational efficiency. Ensure compliance with internal procedures, quality standards, and business controls. Support the team in delivering an exceptional customer experience across all customer touchpoints.

Bachelor's degree (or equivalent Bac+2/Bac+3 qualification) in Business Administration, Management, Customer Service, Marketing, Economics, or a related field. Experience & Technical Skills Previous internship or first professional experience in customer service, administration, operations, retail, hospitality, or a customer-facing environment. Comfortable using Microsoft Office applications and digital systems. Strong organizational and problem-solving skills. Excellent command of English, both written and spoken. Personal Skills Customer-focused mindset with a strong commitment to service excellence. Excellent communication and interpersonal skills. Ability to prioritize tasks and manage multiple activities simultaneously. Strong attention to detail and a proactive approach to problem solving. Flexible, adaptable, and eager to learn in an international environment. Positive attitude and strong team spirit.

Crédit Agricole Consumer Finance, filiale du groupe Crédit Agricole, distribue en direct, sur le lieu de vente ou les plateformes e-commerce de ses partenaires, une gamme étendue de solutions de financement – crédit amortissable, crédit renouvelable, leasing et rachat de crédit - avec des services associés dont les assurances, des solutions de paiement fractionné et des services dédiés à la mobilité, avec pour objectif de répondre aux enjeux de transition énergétique dans la mobilité, l’habitat et la consommation. Ses solutions de financement et ses services sont proposés en France via Sofinco, en Italie via Agos, en Allemagne via Creditplus, au Portugal via Credibom, en Espagne via Sofinco España, au Maroc via Wafasalaf, et en Chine via GAC-Sofinco (financement automobile uniquement). Crédit Agricole Consumer Finance ambitionne d’être leader de la mobilité verte en Europe et propose un continuum de toutes les solutions de mobilité dans les 19 pays où il est présent (leasing, location moyenne et courte durée, abonnement, autopartage, installation de bornes de charge…). Il s’appuie sur Leasys, un leader européen de la LLD avec Stellantis, CA Auto Bank et Drivalia, notre entité paneuropéenne de financement automobile, de location et de mobilité et le développement des financements automobiles dans ses entités historiques en Europe et dans les Caisses régionales du Crédit Agricole et chez LCL via Agilauto.