Infrastructure and Support Analyst (H/F)

About Tikehau Capital Tikehau Capital is a global alternative asset management group with a strong entrepreneurial culture and a focus on innovation. The Group invests across multiple asset classes - including private debt, real estate, private equity, and liquid strategies - primarily through its asset management subsidiaries, on behalf of institutional and private investors. Controlled by its management, alongside leading institutional partners, Tikehau Capital employs more than 750 staff (as of March 2025) across its offices in Paris, London, Brussels, Madrid, Frankfurt, Milan, New York, Seoul, Abu Dhabi, Singapore, Tel Aviv, Luxembourg, Amsterdam, Zurich, Tokyo, Montreal and Hong Kong. Our IT infrastructure team is at the heart of our data-driven transformation, supporting business growth and operational excellence. Key Responsibilities: Infrastructure Management: • Proactive monitoring and maintenance of network equipment (switches, Wi-Fi access points, etc.) • Coordination with building maintenance and third-party vendors for critical infrastructure issues (e.g., HVAC/AC in tech rooms) • Management of network rack equipment, including installation and removal of devices • Regular health checks and incident response for infrastructure components Helpdesk Support (8:30 AM – 6:00 PM, Monday to Friday): • End-user support for hardware and software issues (laptops, desktops, phones, etc.) • Onboarding and offboarding processes, including preparation of devices, badge/access provisioning, and account management for new joiners and leavers (e.g., interns, permanent staff) • Troubleshooting connectivity issues (Wi-Fi, ethernet, VPN, etc.) • Support for meeting room and phone booth equipment (installation, configuration, and troubleshooting) • Assistance with Microsoft Teams, Outlook, and other productivity tools • Coordination with HR and other internal teams for user account management • VIP support for our cofounder, ensuring priority response and resolution for any IT-related needs • End-user training on various IT tools Application Support: You will also play a key role in application support for our business users. This is a unique opportunity for a young engineer to: • Gain hands-on experience with a variety of business applications used in asset management, finance, and collaboration. • Troubleshoot and resolve application issues—from user access and configuration to performance and integration with other tools. • Collaborate directly with end-users (investment teams, operations, HR, and more) to understand their needs and deliver solutions that make a real difference in their daily work. • Participate in application upgrades and rollouts, learning best practices in change management and user adoption. • Contribute ideas and improvements to enhance user experience and streamline business processes. • Develop your technical and functional skills in a dynamic, international environment—perfect for launching your career! Additional Requirements: • As our core IT team is based in Europe (Paris & London), frequent communication and close collaboration will be essential for the success of this mission. Recent Examples of Support Needs: • Preparation and setup of laptops and access for interns and new joiners • Troubleshoot or monitor business application • Installation of ethernet cabling in specific office areas (e.g., phone booths) • Troubleshooting Wi-Fi and connectivity issues for users and teams • Assistance with landline phone configuration and security • Coordination for account deactivation and extension with HR • Addressing hardware issues (e.g., desktop reboots, docking station problems) • Managing third-party vendor interventions for infrastructure repairs (e.g., HVAC) • Review scheduling jobs for business applications • Enhance application monitoring tools Please apply via our website career (link below)

Required Skills & Qualifications Profile • Solid understanding of IT infrastructure: Windows environments, networking (Wi-Fi, VPN, Ethernet), and hardware troubleshooting (laptops, desktops, peripherals) • Experience with Microsoft 365 suite (Teams, Outlook, SharePoint, OneDrive) and common business applications • Familiarity with user account management (Active Directory, Azure AD, or similar) • Basic knowledge of IT security best practices and incident response • Ability to document procedures and contribute to knowledge bases • Interest in both technical and governance aspects of cyber security • General technical knowledge enabling understanding of vulnerabilities Application Support Mindset • Curiosity to understand how business applications work and how users interact with them • Willingness to learn about new software and participate in application rollouts or upgrades • Ability to translate user needs into technical solutions and communicate clearly with both technical and non-technical colleagues • Education: Bachelor’s or Master’s degree in Computer Science, Master Data Management, or related field. • Soft Skills - Excellent communication and interpersonal skills. - Strong problem-solving and analytical abilities. - Ability to work on multiple projects and priorities in a fast-paced environment.

Tikehau Capital is a global alternative asset management group managing €53 billion in assets (as at 31 March 2026). Tikehau Capital has developed a broad range of expertise across four asset classes (credit, real assets, private equity, and capital markets strategies) as well as multi-asset and special situations strategies. Founder-led, Tikehau Capital operates with a differentiated business model, a robust balance sheet, privileged access to global deal opportunities, and a strong track record supporting high-quality companies and management teams. Deeply rooted in the real economy, Tikehau Capital provides bespoke and innovative alternative financing solutions to the companies it supports, striving to create long-term value for its investors while generating a positive impact on society. Leveraging its significant equity base, the Group invests its own capital alongside its investor-clients within each of its strategies. Controlled by its management, together with top-tier institutional partners, Tikehau Capital is driven by a strong entrepreneurial spirit and DNA, embodied by its 730 employees across 17 offices in Europe, the Middle East, Asia, and North America. Tikehau Capital is listed on compartment A of the regulated Euronext Paris market (ISIN code: FR0013230612; Ticker: TKO.FP). For further information, please visit: www.tikehaucapital.com.