Customer success manager Canada (H/F)

ARENAMETRIX is a B2B SaaS startup, founded in 2013 by a team of three data science experts, that serves cultural and sports organizations. We aim to support the entertainment industry in its digital transformation by providing cutting-edge tools tailored to the unique business of selling experiences! Our clients use the Arenametrix Customer Data Platform to leverage their current data and grow their future audiences. As the first comprehensive solution for automatic data centralization (ticketing, cashless payments, online store, etc.), Arenametrix enables detailed audience analysis and the implementation of innovative marketing strategies. Our state-of-the-art solution and the day-to-day support our clients receive from our team of dedicated experts position us as the leader in the French market. We’re a team of passionate professionals eager to welcome new members who share our strong, unwavering values: excellence, transparency, and autonomy! As we’re in the midst of rapid growth, we’re creating this position to strengthen our development and client support in the sports sector (soccer, rugby, track and field, volleyball, etc.). Your Responsibilities By joining us, you’ll contribute to the growth and expansion of our solution within the European sports industry by taking charge of management and development in this vertical. Customer Satisfaction and Upselling Thoroughly assess projects with various stakeholders and propose the solutions best suited to their needs, to better meet their expectations. Implement and refine the customer journey process through its various phases: onboarding, delivery, certification, and upselling. Provide daily reporting via HubSpot Develop an upselling strategy to ensure the Arenametrix project becomes a long-term fixture for the client Customer Base Development Actively prospect by phone and schedule in-person meetings, leveraging an inbound marketing strategy Engage with and build relationships with these prospects, meeting with them alongside the existing sales team to launch new partnerships Collaborate and develop your skills alongside a manager to expand the sales pipeline and deepen market knowledge : every VIE can contribute to our internal processes through mutual learning Performance Marketing Highlight the work done with your clients by writing use cases Identify opportunities to create diverse content in terms of angle and format: articles, white papers, educational videos, videos of our tool, GIFs, documents generated by our tool, newsletters, etc. Showcase your data marketing expertise in the sports sector through conferences on the topic organized by Arenametrix or externally (Forum de la Billetterie, Sportem, etc.) Collaborate with members of the product, marketing, and sales teams to optimize the effectiveness of the content strategy Promote Arenametrix’s brand image at events and trade shows

Qualifications You hold a Master’s degree (e.g., from a business school). You have prior experience at a B2B SaaS scale-up, particularly in sales and business development You have excellent written and verbal communication skills You are bilingual or even a native English speaker You have a structured mindset: you can explain complex ideas simply, create a clear and comprehensive writing plan, and organize your arguments You enjoy working with data, handling Excel spreadsheets, and writing complex formulas You’re not afraid of a challenge; you’re results-oriented and never get discouraged. You can work independently, aren’t afraid to take on responsibilities, and are motivated by the project. You’re eager to get involved in a rapidly growing scale-up and have a great experience in Rome as part of a team of passionate people!