Junior IT Proximity Support (H/F)

IT Service Desk Support • First and second-level support: Provide timely support and follow-up on IT systems including laptops, mobile devices, videoconferencing, printers and related IT hardware and software • Ticket management: Open and follow up on support tickets in ServiceNow regarding CACI network or IT technical issues; escalate to IT GROUP Service Provider as appropriate • Troubleshooting and resolution: Identify, troubleshoot and resolve routine problems; provide regular updates to both management and end users • Knowledge base compliance: Follow standard operating procedures as documented in the Knowledge base • Email management: Manage the IT Proximity email inbox and prioritise tasks according to urgency Administration & Infrastructure • Access management: Manage access rights on business applications, group tools, shared folders and shared mailboxes • Asset management: Manage IT equipment stock and repairs; set up laptops and mobile devices; assist users with their initial connection • Systems administration: Manage the functional administration of CACI internal business applications • Compliance: Implement and enforce IT policies and procedures across the organisation • Device provisioning: Master laptops with SCCM Project Contribution • Support CAA Group or CACI Dublin digital transformation projects by assisting project teams with testing, coordination and issue reporting • Communicate IT project updates and alerts to all staff as required Interactions: You will work primarily with: • IT Proximity Team and Crédit Agricole IT service provider • All CACI business departments • External partners in Europe, third-party auditors and other IT service providers • Project and IT teams in France (for digital transformation initiatives

1–2 years' experience in an IT helpdesk or support team • Fluency in both French and English (written and spoken) • Excellent working knowledge of Windows and Microsoft Office suite • Strong communication and organisational skills, with attention to detail • Ability to multitask and prioritise workload effectively • Solid problem-solving and troubleshooting ability • Ability to work on own initiative with minimal supervision • Expertise in one or more of the following: information systems, networking, cyber security or IT architecture is an advantage • Good analytical skills and ability to interpret data accurately is desirable • Experience with IT ticketing systems or asset management tools and knowledge of ITIL frameworks is an asset